DiDi complaint?

Do you have a dispute or a bad customer experience with DiDi? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

DiDi customer service for riders runs through the Help Centre and live chat in the DiDi app; the rider help page, linked in the contact details above, explains the options. Open the trip in question first, so your message carries the trip details, and have the date, the fare and screenshots ready. For a hacked or compromised account, DiDi tells riders to message its official Instagram or Facebook pages.

Fare, fee or driver problem to raise? Start your complaint here at the same time: we push it out to DiDi by email, social media and printed letters.

DiDi publishes no customer service phone number for riders in Australia or New Zealand: its Australian phone line is for drivers, and DiDi asks riders to contact it through the app. The route that does exist is the Help Centre and live chat in the DiDi app, where a message is tied to your trip. In an emergency during a trip, call the emergency services or use the emergency button in the app.

Need to raise a fare or a driver problem in writing? We help you write the complaint in minutes, with the trip details, times and receipts laid out in order.

To get a refund from DiDi for a fare, a cancellation fee or a cleaning fee you dispute, open the trip in the DiDi app, go to the Help Centre, choose the issue that matches and explain what went wrong; DiDi says its team reviews a disputed fare. Include the fare estimate you were shown, the route actually taken, the times and any photos. DiDi's cancellation policy sets out when a cancellation fee applies, so check it against the time stamps on your trip before you write.

Cancellation fee for a driver who never arrived? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

If you left something in a DiDi, open the trip in the app, go to the Help Centre and search for the option for an item left in the car, which lets you contact the driver about that trip; if you lost the phone you booked with, the DiDi rider help page has a separate form. Describe the item, give the trip date and time, and say where it was in the car. Keep the trip receipt and your messages until the item is back with you.

Nothing has been reported about DiDi here yet. Our research shows what typically goes wrong at ride-hailing apps: final fares higher than the estimate, cancellation and cleaning fees riders did not expect, items left in the car, driver conduct and safety concerns, refunds that need a dispute through the app, and support that runs through in-app chat rather than a phone line.

Charged a cancellation fee you believe you do not owe? Be the first to report it: your case opens the record the next rider checks before booking a DiDi.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of DiDi through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with DiDi can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.