Chiltern Railways complaint?

Do you have a dispute or a bad customer experience with Chiltern Railways? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Chiltern Railways customer services number is 03456 005 165. Chiltern Railways also takes refund requests and complaints through the form in its online help centre, linked in the contact details above, and on WhatsApp and social media. Have your ticket or a photo of it, the booking confirmation, the date, the stations and the train you were on ready.

Train cancelled or a refund turned down? Start your complaint here as well, and we push it out to Chiltern Railways by email, social media and printed letters.

To claim Delay Repay from Chiltern Railways, use the compensation form on the Chiltern Railways website with your ticket or a photo of it, the date, the stations and the train you planned to catch. On a single or return ticket, do not put the ticket through the barrier at the end of the journey, because you need it for the claim; season ticket holders attach a photo. Chiltern Railways sets a time limit for claims, so claim soon after the journey, and if the delay started on another operator's train, claim from that operator instead.

Delay Repay claim refused by Chiltern Railways? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

To escalate a complaint with Chiltern Railways, reply through the help centre on the same case reference, set out what is still wrong and the outcome you want, such as a Delay Repay payment, a refund or a penalty fare reviewed, and attach your ticket and the times. Ask for a final response in writing, sometimes called a deadlock letter, and keep it. Chiltern Rail Limited, the company behind Chiltern Railways, has its head office in London; the full address is in the contact details at the top of this page.

Yes: the Rail Ombudsman covers unresolved complaints about train operators in Great Britain that take part in its scheme, and Chiltern Railways is on its list of service providers. The Rail Ombudsman generally expects Chiltern Railways to have had the chance to put things right first, so keep a record of every message, call, case reference and the final response you receive.

Refund or Delay Repay dispute with Chiltern Railways? We help you write the complaint in minutes, with your ticket and the train times set out.

Nothing has been reported about Chiltern Railways here yet. Our research shows what typically goes wrong at intercity and commuter train operators in England: delayed and cancelled trains, Delay Repay claims refused or slow to pay, refunds for tickets that could not be used, season tickets during strikes, penalty fares disputed by passengers who could not buy a ticket, and booked assistance that does not turn up.

Booked assistance that was not there to meet your train? Be the first to report it, and your case opens the record for the next Chiltern Railways passenger who books help.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Chiltern Railways through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Chiltern Railways can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.