Complaint: Broken water mains

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My complaint:

My complaint is, my water has been off for a week now do to two broken mains.. outside and in the was done by the departments employees. Now they want me to pay them $40 to turn off the main so that the inside-which they broke can be fixed then pay another $40 to turn the water main back on after repairs.

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Justified complaint?

Suggested solution:

Fix both broken mains that was damaged by their employees. I am being charged $40 to have them turn my water off for a problem they created!

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