Deliveroo complaint: Money taken from account for unordered delivery

A Deliveroo driver attempted to deliver one item from Morrison’s which I hadn’t ordered and refused to accept. I reported the problem but it was clear to me that the employee hadn’t read my form with any care and was told they couldn’t do anything. I asked to deal with a manager and was told it would be escalated. I was then cut off from the Chat. I had a number of email exchanges where I was asked a series of questions – all of which I answered only to find I was asked the same things again. Everyone I spoke to was clearly try to lay the blame on me and was very patronising. As I was disputing payment the money was taken from my account – I had never authorised payment. The latest unhelpful associate was Angelie. I feel as though you believe I am trying to defraud you. I have closed my account and you have lost a long-standing, regular customer for, what is to you, a small sum of money.