Dark War: Survival complaint?

Do you have a dispute or a bad customer experience with Dark War: Survival? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Dark War: Survival customer service runs through the Customer Service option inside the game and by email at support@darkwar-survival.com, the support address on its Google Play listing; there is no phone line for players. Include your player ID, your server number, the device you play on and screenshots of the problem, plus the order number or store receipt for anything you paid for.

Purchase or account problem to report? Start your complaint here as well, and we push it out to the developer by email, social media and printed letters.

A refund for a Dark War: Survival purchase depends on where you paid. Purchases made in the app go through Apple or Google: ask Apple through its report a problem page for your Apple account, or Google through the order history of your Google Play account, and each decides under its own rules. For a pack bought in the web shop on the official site, email support@darkwar-survival.com with the order number, the date, the amount and your player ID. A purchase that was paid for but never credited in the game belongs in the same message, with a screenshot of your inventory.

Charged for a pack that never reached your account? We help you write the complaint in minutes, with the receipts and player ID laid out so nothing is missing.

If your Dark War: Survival account is banned, suspended or lost, contact support through the Customer Service option in the game, or by email at support@darkwar-survival.com if you cannot log in, with your player ID, your server number, the date it happened and any message the game showed. Say which Google, Apple or other account the game was linked to and what you last bought, because that helps show the account is yours. Keep screenshots of your profile and purchase receipts somewhere outside the game.

Banned without a reason given, or locked out after a device change? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Dark War: Survival is published by Omnilojo Pte. Ltd. of Singapore, the developer named on its App Store and Google Play listings and in the game's current privacy policy; the official site's metadata uses the studio name ReadyGo. An older version of the web shop's terms names Florere Game Limited instead. When you write about a payment, give the order number and the name on your receipt, so the purchase can be matched to your account.

Nothing has been reported about Dark War: Survival here yet. Our research shows what typically goes wrong at mobile strategy games with in-app purchases: packs and top-ups paid for but never credited, accounts banned or suspended without a clear reason, progress lost after switching devices, refund requests for accidental or unauthorized purchases, and charges under a company name players do not recognise.

Top-up taken from your card and nothing in your inventory? Be the first to report it: your case opens the record the next player checks before buying another pack.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Dark War: Survival through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Dark War: Survival can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.