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CVS Pharmacy complaint: No service as described

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Filed 28 Jan 2022 by Curtis

I called the robot to add a refill on124. Notified it was already on auto refill. Went to pick up on 125 was told not eligible till 126 . Returned 126 to find it would be a hour wait .I came home to a message that refill was ready. I returned 127, not ready. Another call to me saying if I didn’t pick up refill it would return to shelf in 7 days. I returned today 128 and guess what ,not ready. I needed meds. So I said I would wait the 30 min she quoted. A hour later I got my meds. They cost 98 last year and was told the 127 they would be 113$ but today I paid 130.17. This is the most extreme problem I have had ,not the only one. I have had to come back several times for not ready.

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