CVS Pharmacy complaint: Lack of communication and giving out wrong doses of medication
Filed 27 Jan 2022 by Tammy
I was given a prescription on 1622 after reviewing my explanation of benefits with my insurance I noticed the medication was never billed so I called the pharmacy yesterday to ask why. The technician stated that it was not covered under my insurance. I was very upset at that point because I should have been called to inform me of this also I should have been notified at the drive thru that it was not covered so I didn’t purchase it and would not be able to bring it back like the mistake they made giving me the wrong thyroid dose several months ago and they would not let me exchange it for the right size. I’m about to change my pharmacy to Walgreens because CVS obviously just doesn’t know customer service.
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