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CVS Pharmacy complaint: Lack of staff and management

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Filed 21 Sep 2022 by Mark

Staff at pharmacy is undermanned. One working window, one answering calls, one working register and one pharmacist. The pharmacist needs help and the others need to be trained to know how to process people through.

That was my first complaint.

I have been waiting on my insulin to be filled for 4 days! I am using Walmart insulin because I have no choice. It is a cheap substitute but keeps you alive. It is ridiculous that the insulin is not stocked! This is not a new prescription.

Answering system is horrendous. Takes an act of Congress to get through to the pharmacy.

Moving my business to Kroger and also canceling my Silverscript policy.

Ridiculous management

Sincerely Mark Johnson

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Discussion

1 comment

  1. Helen Lemoine

    I cannot EVER get someone to answer phone. I needed information on a refill and could not talk to anyone. I have held for over 30 minutes to no avail. I plan on leaving CVS and going to another pharmacy for meds. They need help. I have had to drive over to talk to anyone - in this day and time this is ridiculous.

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