Complaint: Tiff staff Tereza and Ocean

on 27 June 2022 about CubeSmart in category Public Buildings & Spaces

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I got a 10×40 storage paying $580, in the second day a person there beware me of the broken storages, the person was a victim that’s ask the manager to check cameras and the manager TERESA denied that. I feel unsafe since the storage I rented was full of my merchandise with high value. I ask the manager to cancel the contract since in the second day I take all my stuff out but as unprofessional and rude staff TERESA said “I’m not give you the money back” if the money were hers. Teresa and Osean (osean don’t work there I with the costumer service but she call to the costumers like she work there)
That womens are a thieves and used cameras and personal information of the costumer for breaking up on the costumer storages. And costumer service are not helpful either Arthur H “main manager” WORST STORAGE EVER

Suggested solution:

Giving the money back. Report and dismiss STAFF TERESA and the Osean (that doesn’t work there but call the costumer under the name of the company)

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