My complaint:
The unit next to our was allowed to put cedar for houses that had already been treated with chemicals. Everything in our unit stinks and can not be aired out . I complained to the manager as we have had 3 storage units there . Only 2 were effected by the smell and he told me he can’t tell people what they can store in their unit and recommend that we move . So we are going to move to another storage unit not cube smart . I also logged a complaint by phone and was told a district manager would return a call and that never happened either . No help from anyone at Cube Smart !! Such poor customer service . We have been in these units for 5 years but guess that doesn’t matter !!
Suggested solution:
By making this right !! It’s so late now and everything in our storage is ruined . The manager ask me why I would put clothes and comforters in there to start with !!