CubeSmart complaint: Customer Service
Filed 20 Aug 2021 by Greg
Hello, there is lack of moving carts at the Tempe location on 8575 S Priest Dr, Tempe, AZ 85284. I just reserved a storage unit last week and have been moving stuff in daily and there has been an available cart 2 times. I went to the office today to ask if there were more carts and was told there are only 2 in the entire facility. How are there only 2? I was told there were originally 4 which is still hard to believe. Why would a storage facility where people are MOVING stuff daily, only have 4 carts?? I asked if more were going to be ordered and the manager told me they are $500 each and a pain to put together. I’m sure this site is making enough monthly to afford more carts for their customers. The manager also then recommended that I buy a dollie myself. This is horrible customer service!
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