Crypto.com complaint: Unable to cancel reoccurring purchace

I cancelled my reoccurring purchase through the app and received an email ation. Funds still withdrawn the next day. Entered chat for in app for assistance. Was instructed to sent email or phone number. Texted email. Then requested phone number, too. Texted that. Then requested a picture of myself holding a piece of paper with todays date, my name, and Crypto.com. Had to submit this twice to get it right. Then informed that it does not show the cancellation with instructions on how to cancel it. Sent screenshot of cancellation ation. At that time I left went into the app account information to also screenshot the cancellation, returned to chat and it started a new chat, saying I started a new chat and this chat would be closed, please be patient and open only one chat at a time. I didn’t open the other chat, returning to the other was not an option. Now the chat response is normal response within 1 day.