Crypto.com complaint: Frozen savings account

Hi on April 13/23 I went to check my earnings on my crypto savings account in my Trust wallet.I had accidentally hit the participate button that was linked to a $50,000 USDT smart contract reward activity.I informed crypto support that I didn’t intend to enter this campaign and that it was accidental. They were unsympathetic and said I was obligated to enter. The campaign ended on May 2/23.

To complete the campaign I had to deposit an additional $40,000 USDT. I could not do this in the required time. The deadline was then extended to May15/23 but I still couldn’t reach the deadline because of E Transfer time restrictions and an incomplete international account which Crypto support gave me, that was rejected for wire transfer by the Bank.

I currently have $23,537.69 in my account but still need to put in $26,462.31 to reach $50,000 USDT. I can complete the required amount in a little over 3 weeks through E transfers but Crypto support will not accept this method.

This was accidental on my part and Crypto support knows this yet they say I have to complete this campaign. Is this really valid support? My account is frozen now.How can I free my account so I can gain access to my savings account?