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Crypto.com complaint: 25% fees

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Filed 15 Nov 2022 by stephen

Hi Crypto.com

Please can you why 25% Fees are being taken when i transact through my crypto.com account.

This is not what your publicised Fees are. Can you please check the transactions to see if this is an error or can you provide me with links to your Fees which detail the 25% charges. This is the same whether withdrawing to cash or switching to another crypto.

The account is registered under this email address. You will note on my last transaction selling Ali. I attempted to sell as cash but noted the 25% reduction in GBP worth. I therefore transferred through crypto at your advertised and noted during the transfer as 0% fee. Again 25% worth was taken from the transaction from Ali to BTC. This is not the first time.

I would appreciate your clarification and ation on how to take a complaint to your ombudsman

Kind regards

Stephen James
07795 417838

A charge from Crypto.com you do not recognize? What FORIS DAX INC on a bank statement means

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