Cracker Barrel complaint: MANAGER

Complaint from wtownsend48@yahoo.com reported on 26 June 2021 about Cracker Barrel

New complaint
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Complaint resolved
Complaint closed

My complaint:

AFTER A 20 MINUTE WAIT, MY WIFE AND HER COUSIN AND I WERE ESCORTED TO A TABLE IN THE DINING AREA WHICH WAS PUSHED UP NEXT TO A TABLE WITH FOURX PEOPLE WHO WE DID NOT KNOW AND WERE EXPECTED TO SIT NEXT TO THEM. WHEN MY WIFE ASKED IF WE COULD SIT AT ANOTHER TABLE WE WERE TOLD BY A MAN WHO IDENTIFIED HIMSELF A THE STORE MANAGER AND HE IDENTIFIED HIMSELF AS CHARLES. MY WIFE EXPLAINED TO HIM THAT WE DID NOT KNOW THOSE PEOPLE AND THEY HAD A HANDICAP CHILD THAT WOULD BE SITTING RIGHT NET TO US AND THAT WE HAVE HAD EXPERIENCE SIMILAR BEFORE AND DIDN’T WANT TO BE PLACED IN THAT SITUATION AGAIN! THE MANAGER THEN STATED THAT WAS DISCRIMINATION AND HE WAS NOT GOING TO HAVE IT IN HIS RESTAURANT!!! i STATED TO THE MANAGER THAT PLEASE DON’T PUSH THE ISSUE, THAT IT WOULD ONLY MAKE MATTERS WORSE’ HE CONTINUED TO COMPLAIN THAT WE WERE DISCRIMINATING ETC. HE DRAMATICALLY TOLD US QUITE LOUDLY THAT WE WERE DISCRIMINATING AND EVERY ONE WAS LISTENING AND HE THEN SAID WE HAD ONE OPTION AND THAT WAS EITHER SIT WHERE HE SAID OR LEAVE!!!!! WE ACCEPTED THE CHALLENGE AND LEFT. WE WERE NOT TRAVELLING,WE LIVE IN THE AREA OF THE STORE AND USUALLY VISIT THERE 2-3 TIMES A WEEK. I WAS VERY UPSET ,ESPECIALLY BECAUSE I AM A HEART PATIENT AS WELL AS MY WIFE AND I ARE 77 YEARS OLD!!

WILIAM O.TOWNSEND

Suggested solution:

I DON'T KNOW WHAT THEY CAN DO BUT I KNOW SOMETHING SHOULD BE DONE...........

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