Cointelegraph complaint?

Do you have a dispute or a bad customer experience with Cointelegraph? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Cointelegraph is a news publisher, so the routes are the ones listed on cointelegraph.com: the editorial contact address for anything about an article, and the account or billing route for anything you have paid for. There is no customer service line, and a number offered as Cointelegraph support in a search advertisement, a comment or a direct message is not the publisher. Write with the article link, the headline and the time of publication, or with the order reference for a payment, and say in the opening sentence what you want to happen. Ask for confirmation that the message reached the editorial desk, keep that reply, and follow up in the same thread rather than starting again on another channel.

Article about you published without anyone asking for your side? Take it through our complaint process: we push it out by email, on social media and as a printed letter.

Write to Cointelegraph quoting the article link, the headline and the date and time it was published or last updated, then set out the disputed sentence, the correct position and the evidence behind it. Save a screenshot or an archived copy of the version you are complaining about before you send anything, because pages are changed in place and an update can quietly remove the wording you objected to. Ask for exactly what you want, since these are different things: a correction, an update carrying a note that explains the change, a right of reply, or removal, which publishers grant far more rarely than a correction. If the piece names you or your company, say what the consequence has been and attach the documents that show it.

Correction promised and never published? Open the case with us: our trained AI keeps coaching you on what to send next and when to push again.

Read Cointelegraph as reporting and promotion sitting side by side: like most industry news sites it carries sponsored articles, press releases and paid promotional posts alongside its own journalism, and those normally carry a label such as sponsored, partner content or press release near the headline or the byline. Check for that label and check who the author is before you act on anything you read. None of it is investment advice, and any price, token or project claim that matters to you should be checked against the exchange you would actually trade on and against the project's own documentation. Treat any message, comment or reply claiming to come from the publication with suspicion: nobody there needs your seed phrase, your wallet access or a payment. If you believe a promotional piece was misleading, the complaint goes to the publisher with the link and the date.

Cancel a paid Cointelegraph subscription in the account settings where it was taken out, keep the confirmation with its date, and check the next statement instead of assuming the cancellation went through. The renewal date is the pinch point: note when the term ends and cancel with room to spare, because a renewal already taken turns a simple cancellation into a refund request. For newsletters, use the unsubscribe link in the email itself and then go through the email preferences in the account, since separate lists have to be stopped separately. If charges continue after a written cancellation, ask the publisher in writing for a refund of everything taken after that date, and ask your card provider about the transactions if no answer comes.

Charges continuing after you cancelled? Report it on our website and we write the complaint up in minutes, with the cancellation date, the charges taken after it and the confirmation you were sent.

Nothing has been reported about Cointelegraph here yet. Our research shows what typically goes wrong at cryptocurrency news sites: correction requests that go unanswered, sponsored posts and press releases that are hard to tell apart from reporting, newsletter and premium subscriptions that keep charging after a cancellation, heavy advertising and pop ups on mobile, and no obvious route to the editorial desk.

Sound familiar? Be the first to report it and open the record for other consumers.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Cointelegraph through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Cointelegraph can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.