My complaint:
On the 29th of December, I made a transaction from Coinbase to Revolut. For some weird reason, the transaction was reverted to Coinbase. After 5 days I was supposed to see the money back into my account in Coinbase and so far nothing. I opened a ticket both with Coinbase and Revolut, to trace the transaction. Coinbase customer support answered on that same day, but it was obvious my request was not read correctly, as they did not answer not action what the request was for. Since the 29th I have received NO feedback whatsoever from Coinbase support. Revolut ed to me the transaction was successful, reverted back to Coinbase. They provided me with a document proving that the reverted transaction was successful and with a document that was already sent to Coinbase btw, Coinbase would be able to trace and fund the money back to my account. The issue here is that there has been NO feedback from customer support. I must have sent around 7 emails already, and even contacted them several times on Instagram and the answer is basically the same, that a specialist is looking into it and should reach back to me via email soon. It’s been a week and no reply, no acknowledgment from customer service, nothing. Coinbases´ customer service is obviously useless and non-existent, it seems. I understand that it may take a bit longer to reply, but when an entity is dealing with people´s money they should at least acknowledge their customers, even if they don´t have an answer or the issue is not resolved. It should not take a week to answer your customers and it should not be necessary to use other means to get your companies attention. I´d appreciate it if you´d get your customer service to resolve my issue ( ticket 09309993 ). I will continue to whatever means necessary to get your attention and my issue resolved.
Suggested solution:
They should acknowledge my emails. Trace the transaction and credit the funds back to my account.
