My complaint:
On July 29th, 2021, I requested all my funds be withdrawn from my Coinbase account and be transferred to my bank account. Prior, to this transaction I did not have any problems withdrawing money; however, this was the first time I withdrew all my funds. A week goes by, and I did not receive a deposit into my bank account. I reached out to Coinbase and via email was told to wait 3-5 business days, check with my bank because it might be holding my funds, etc., and if funds were not deposited to my account at the end of the 3-5 wait period, I was informed I should send documentation of the withdrawal. I waited , and sent the documentation as requested but did not receive any response after a week. I then, resubmitted my documentation twice back-to-back and received an email telling to be patient they will work on finding out what the problem was. I still have not been provided with a disposition or any customer follow up other than a random email that stated the following:
Hello,
We haven’t heard back from you regarding this case.
If you still require assistance, please reply to this message. If you no longer need help, we will automatically resolve your case in 48 hours.
Thanks,
Coinbase Support
They provided no number or specialist to contact, and I never received any disposition to my initial complaint, nor an acknowledgment when I replied to the link above mentioned. It was if they were only going through the motions. This company is one of the worst companies I have every dealt with and I would not recommend they be seriously used for investment purposes. Please look elsewhere before depositing any amount of money with them. They have horrible customer service and basically refuse to return money in the same manner they remove money from your account. This is bad business. The next step will be legal.
Suggested solution:
I want my withdrawal plus time.
