Coin Master complaint: Want a Gold Card Refund

Name: Want a Gold Card Refund
Item: Coin Master
Rating: 1
Author: Laurie

Open 10 Nov 2020 141 views Gaming

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Filed 10 Nov 2020 by Laurie

In one of my raids this morning I was able to receive a magical chest.
In that magical chest, it gave me two gold cards.
Before I was even able to choose the gold card, that page went back to the play screen page.
Therefore, I did not get the Gold card I was rewarded never mind a Gold card 8 desperately needed to close that village.

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Case details

Status: Open
Company: Coin Master
Filed: 10 Nov 2020
Rating: 1/5
Desired resolution: You should resolve my complaint by giving me a gold card that I didn't receive and should have and that I need. I've been trying to get that card for over a year now to close my Village and today I finally got The chance to get it and there was a technical issue on your side. And I don't have a photo to show proof because within seconds that screen where's off. This was a technical issue on coin Master side my internet didn't have issues. Coin master should do the right thing I'm a coin Master player I let people know that they should play this game and you should also refund the card that I was told I was going to get a good faith.
Problem: Gold card reward lost to screen glitch
About: game reward card

Progress

Filed
Company notified
Company replied
Resolved

10 Nov 2020 Complaint filed and published
10 Nov 2020 Message from Bizzy: we notified Coin Master about this complaint.

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