Plug smoking and red hot
Complaint from J dixon on 14 August 2023 about CleverSpa.
Plugged the rcd plug in and plug was red hot and smoke coming out of buttons. Darent plug it back in to take pic as dangerous Read more
CleverSpa complaints
CleverSpa Complaint Sentiment: Neutral
Our sentiment meter has detected that CleverSpa complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with CleverSpa, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on April 15, 2024
CleverSpa complaint process
Do you have a dispute or had a bad customer experience with CleverSpa? Submit your CleverSpa complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of CleverSpa.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional CleverSpa complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about CleverSpa?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
CleverSpa complaints chart
We have received 2 complaints about CleverSpa over the last 12 months. The graph below shows a monthly breakdown.
10
9
8
7
6
5
4
3
2
1
0
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
Apr
CleverSpa complaint statistics
Curious about CleverSpa's track record in addressing complaints within the Outdoor category? Dive into the all-time complaints data right here!
8
Total complaints
8
Open Complaints
0
Complaints pending
0
Complaints resolved
1.3
8 ratings
How to contact the customer service of CleverSpa?
Below, you will find the contact information for the complaint department of CleverSpa. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
0151-318-6163
Webcare email:
support@clevercompany.com
Contact form:
You can contact the customer service of CleverSpa by calling 0151-318-6163. For CleverSpa support through email, send your inquiry to support@clevercompany.com. If you want to reach out to CleverSpa through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
CleverSpa reviews: (8)
Authentic experiences shared by our community for your benefit.
Melted hot tub plug
Complaint from Toni Bamber on 29 April 2023 about CleverSpa.
I have a clever spa hot tub which has been used twice - we got a external socket fitted to maximise safety after been on for 3 hours the socket has melted , the plug has melted and it’s not... Read more
No response, jets not working
Complaint from JKB02380 on 21 December 2022 about CleverSpa.
Original complaint is that the jets to our hot tub stopped working, I have tried repeatedly to get somebody out to honour the warranty yet no one replies. I work away at sea and do not think it is fair... Read more
very unsatified
Complaint from tracy and malcolm on 02 February 2022 about CleverSpa.
the clever spa has been back twice and had to wait at least a month between each return we've had it back three weeks and know there was a burning smell and has melted the plug and its been plugged... Read more
Faulty hot tub
Complaint from Lucy B on 25 August 2021 about CleverSpa.
Spent £600 on a hot tub around 4 months ago it now has three punctures and completely unusable as one is on the air intake valve and cannot be repaired. Read more
Broken product and no response
Complaint from Leafield on 03 August 2021 about CleverSpa.
I made contact with the support team after my product broken firstly my 1st email did not go though managed to speak with someone 3 times since sending my picture of the fault I have not heard back from them.last... Read more
Faulty hot tub
Complaint from Samsntha on 27 July 2021 about CleverSpa.
I purchased a clever spa hot tub on line from BQ for my daughters birthday (she was isolating due to catching covid). The hot tub worked perfectly for 6 weeks then a HL error message appeared. We followed... Read more
Hot Tub electrocutes
Complaint from N on 18 July 2021 about CleverSpa.
Dear Sir Madam, I am logging a formal complain about services and the product. The hot tub electrocutes the water and clever spa company is not taking my concerns seriously. They arrange repair services for hot tub, however I received hot tub... Read more
Why use our complaint platform?
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified complaints from real people
