CleverSpa complaint: Melted hot tub plug

Complaint from Toni Bamber reported on 29 April 2023 about CleverSpa

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My complaint:

I have a clever spa hot tub which has been used twice – we got a external socket fitted to maximise safety after been on for 3 hours the socket has melted , the plug has melted and it’s not not safe to use I would like this looking into as I have done everything correct and it’s now not safe to use

Suggested solution:

Ideally I want a refund as I don’t trust hot tubs it’s could of caused a fire if I hadn’t noticed

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