Clash of Clans complaint?

Do you have a dispute or a bad customer experience with Clash of Clans? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Clash of Clans customer service runs through the game itself: open Settings, choose Help and Support, and tap the button in the top right of the screen to message Supercell Support. The Supercell help center for Clash of Clans, linked in the contact details above, also has a contact form, where you can log in with your Supercell ID first. The contact details list no phone line or email address for the game. Give your player tag, the store you paid through and the order ID of any purchase.

Purchase or account problem to raise? Start your complaint here too, and we push it out to Supercell by email, social media and printed letters.

Clash of Clans refunds depend on how you paid. For purchases made through Google Play, contact Supercell Support in the game: open Settings, choose Help and Support and tap the button in the top right. Purchases made through Apple go to Apple support, not Supercell. Supercell accepts refund requests for accidental, unauthorized or duplicate purchases and for bugs that affect shop purchases, and says a Season Pass can be refunded only once per account. If you have already spent the Gems or used the item, a refund can leave a negative Gem balance.

Charged twice for the same Gem pack? We help you write the refund request in minutes, with the receipt, the order ID and your player tag side by side.

If your village is saved to a Supercell ID, you can recover it on any device: open Settings in Clash of Clans, choose Supercell ID and log in with the code Supercell sends to your email address. If it was never saved, contact Supercell Support through Help and Support in the game, or the contact form in the help center, and give everything that shows the village is yours: the player tag if you have it, the village and clan names, your Town Hall level, roughly when you last played, and receipts for any purchases. Save the account to a Supercell ID as soon as it is back.

Village gone after switching phones? Open a case through our complaint process: our trained AI keeps coaching you on what to send Supercell and when to push again.

Supercell penalizes Clash of Clans accounts that break its Safe and Fair Play rules, for example through cheating or fraud, sharing an account with someone else, offensive content, or abusive behavior that continues after an earlier suspension. Supercell says a ban is a permanent suspension and a banned account is never accessible again, while lighter penalties include suspensions and mutes. If you believe the penalty is a mistake, contact Supercell Support through Help and Support in the game or the help center contact form, with your player tag, the date of the penalty and the message you saw.

Banned for something you did not do? Other Clash of Clans players hit by the same kind of penalty can back your case up, and we place yours beside theirs.

No. Supercell's own fair play policy warns that websites and individuals offering cheaper gems are running a scam, and that such sellers ask for your login, which can cost you the village. Gems bought that way can be taken back, and the account may be banned for good.

Nothing has been reported about Clash of Clans here yet. Our research shows what typically goes wrong at free-to-play mobile strategy games: Gem packs or Season Passes charged but not delivered, refunds refused for accidental purchases or purchases made by children, villages lost after a phone change when no account was saved, bans and suspensions players believe are mistaken, and negative Gem balances after a refund.

Village lost along with everything you bought for it? Be the first to report it, and the next Clash of Clans player in the same spot has a case to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Clash of Clans through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Clash of Clans can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.