While Cigna provides comprehensive health insurance services to numerous customers, complaint data from our community has highlighted several recurring issues with managing policy claims. Common complaints include claims not being loaded onto the customer's policy in the Customer Area, which can lead to delays and confusion in accessing benefits. Additionally, customers report challenges in getting timely responses and resolution from customer service when issues arise.
To avoid these issues, we strongly advise customers to regularly check their Customer Area and promptly follow up with Cigna if claims are not appearing as expected. Ensure all relevant documents and details are accurately submitted, keep a record of all communications, and consider reaching out through multiple channels if you don't get a timely response.
Do you have a dispute or had a bad customer experience with Cigna? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to Cigna.
Our sentiment meter has detected that Cigna complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Cigna, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 4, 2026
We have received 0 complaints about Cigna over the last 12 months. The graph below shows a monthly breakdown.
Curious about Cigna's track record in addressing complaints within the Insurance Companies category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Cigna. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Cigna by calling 1-800-997-1654. If you want to reach out to Cigna through their own website, you can use their contact form.
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Helpful experiences shared by verified Cigna customers. Search, discuss and connect with other people in our community.
Complaint from WJK on 13 November 2022 about Cigna.
Today, 22 working days have passed since on my claim submission reference number CS6350152 it said that the Service-Team will contact me after 5 working days! Ever since, I've sent many e-mails to you and others at Cigna, but still,... Read more
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