Church’s Chicken complaint: Inaccurate posting of hours

I looked online to see if the store was open. The schedule online said one thing and when I got there it was closed, and the hours differed from what was said online. The worst thing about it is that rather than look at their online schedule they did not take responsibility for it and made me feel like I was wrong that the schedule was posted on the window. They did not have the product one time and they closed early. The store nor the regional manager owned up to it. It was my fault the schedule was posted on the window. That is the problem. The schedule was not the same online as it was on the window. Not only did they close earlier than it said online they did not even bother to take responsibility for it. I have not been to the store since then. This occurred a while ago but today a lady at a bank showed up at 9 am and the bank was closed. she said online it said 9 am. The bank door hours said 10 am. Same thing different situation. Rather than try to prove they were right they could have listed, looked online, and saw that their store window hours differed from those posted online. It did not matter who I talked to I was wrong. They did not bother to check the schedule online and compare it. If they had, they would have seen why I was frustrated. The lady at the bank left. Since then, I haven’t been to this store, and I have been a customer for years. It’s not about proving the customers wrong; it’s about listening to them. As I said I have been a loyal customer for years and considered some of the employees and manager friends. I always gave them great reviews. It was the night crew that totally messes my experience up. If it had been a one-time event, it would not have been a problem, but this became a pattern. I wished the store was open as I drove 15 minutes to get to it. It was a guessing game. If the store did not want to follow the online schedule, then they should not post it online or should say you might want to call the store. Sometimes they would not even let me talk to them. They would keep the window closed and ignore me. I went from loving this store to dreading going at night through the drive-through. Just a little bit of courtesy and humility would have solved it. They could have looked online and seen I was not lying rather than try to prove how wrong I was. I am not stupid. I have two master’s and have been invited to some of the best schools in the country. They made me feel like I was not correct. They did not bother to look. Not only did their hours differ online from the store, but they also treated me like I was incompetent and that I did not know what I was talking about. What if I was right? Why would I be lying about that? The same thing happened to the lady at the bank today. She looked online. Online the bank said it was open at 9 am but it was closed until 10 am. She was frustrated and left. I tried to explain but was treated like I was treated like I did not understand the schedule. I have been invited to Yale, Princeton, and UCI. I am not stupid. I was treated without respect; they did not open the window to talk to me and ignored me and made to feel like I did not know what I was talking about. I never went back to this store again. I have been a loyal customer for years and have written many complimentary reviews. However, when I said something negative all of sudden, I was incompetent and did not know what I was talking about all of a sudden. it was clear as day, the schedule was right there. They did not even bother to look at the online schedule to compare and see if I was wrong. I was the wrong period.