Church’s Chicken complaint: over charged for my meal
Filed 27 Nov 2022 by Rebeca
Was overcharged for a 3-Wing Meal. I ordered this meal off the menu that is on the drive thru and added other items to my order. After i had moved out of the drive thru I looked at my receipt and I noticed that the amount of the 3-Wing Meal was different than what was on the menu. So I called and spoke to (Fera Briseno) she said I could not be refunded because I should have told the person that took my order, I should have said that i wanted the promotional meal, otherwise you will get charged for a regular 3-Piece white meal. I said, I only ordered what was on the menu, I didn’t know we had to be specific. I asked if i could speak to the manager, she said the manager was not available. So I told her that i was going contact headquarters to that what she was telling me was true. And she just said okay bye!
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