My complaint:
Chumba Casino’s actions reveal a concerning level of negligence in their account management system. Allowing a banned user to create another account demonstrates a lack of proper monitoring and enforcement of their own policies. This negligence not only exposes users to unnecessary financial loss but also undermines the trust users place in the platform.
By permitting the creation of a new account and accepting deposits from a banned user, Chumba Casino sets a precedent for unfair treatment. Banned users should be informed of their ineligibility to create new accounts or make deposits. Allowing them to do so, only to ban them again when they request a refund, is a clear violation of fair treatment and consumer rights.
Chumba Casino has a responsibility to protect users, especially those who exhibit signs of problem gambling. This responsibility extends to preventing further financial harm to these individuals. By knowingly accepting deposits from a banned user, Chumba Casino breaches their duty of care and fails to fulfill their responsibility towards the well-being of their users.
Refunding the money to the user in question is not only a matter of fairness but also an opportunity for Chumba Casino to restore trust and rebuild their reputation. Taking responsibility for their negligence and unfair treatment would demonstrate a genuine commitment to rectifying their mistakes and prioritizing the well-being of their users.
In conclusion, Chumba Casino’s actions of allowing a banned user to create another account, accepting their deposits, and subsequently banning them again when they requested a refund highlight a clear case of negligence and unfair treatment. Refunding the user’s money is not only an act of fairness and responsibility but also an opportunity for Chumba Casino to restore trust and rebuild their reputation. It is crucial for Chumba Casino to acknowledge their mistakes and prioritize the well-being and fair treatment of their users above all else.
Suggested solution:
I want refunded for all the money deposited with account.
