Chumba Casino complaint: I WANT MY WINNINGS ! you people are liars. And horrible HORRIBLE customer service the worst I’ve ever in my life experienced hands down!

Hmmmm where do I start I’ve only repeatedly re wrote this entire shit show complaint waste of my life and time and effort about 768 times now. But yes I am relentless and I will not stop until I get these people either shut down to to pay out. Almost two months ago now, I have actually won a decent amount playing their new slingo game. I was so relieved so excited I felt like oh wow it was perfect timing with everything going on financially in my life (thanks to Chumba it’s now much worse fyi. Soon I’ll be suing for pain and suffering due to their lies and lack of compliance on their end and failure to respond or follow any of the time frames they promise on their emails and website) I thought I’d make my rent from this win, but nope. Never got paid because as soon as I submitted my redemption request (YES. My redeem button even had the little green check mark box) stating my account is free and clear to redeem. So, I attempt to do so and the first hiccup, is they only would let me request 160$ of the 10,512.77 I had won. Irritating yes but whatever I was willing to figure it out I requested the max it would allow me a measly 160$ and I then recieved an email stating I needed to verify my account yet again, sure no problem sent the documents. Sent them again 3 more times because their ID verification link apparently “didn’t go through” on their end according to them. (Convenient hey?) yep. Well since that day I haven’t heard not one normal ass update or response back from these crooked people. Same auto response over and over and over and over. I attempted reaching out to them on Twitter, Facebook, Reddit, LinkedIn, you name it. Even made a complaint on the BBB website. Took them over 2 weeks to leave a response on there, stating the same thing their auto emails say. Lol. Their phone number they provided on the BBB complaint is a fake joke bc I tried to call it and it doesn’t even go through it doesn’t ring it does NOTHING. Because they have no intentions on ever actually dealing with the people they steal from. They were quick to verify me before and quick to take my money for deposits though let me tell you!! Also don’t believe anything that’s on their website or emails. It states they can take up to 48 hours to verify an account. I’m over a month now and my account was already technically VERIFIED lol , but now they wanna play MIA and now they wanna make me wait until I’m blue in the face and have exhausted my efforts is all they’re doing at this point. The last response on the BBB website is how they have escalated the concern to their superior management and i was ensured to hear back from them within 48 hours. Oh guess what !? Good thing I didn’t hold my breath because we are past the 48 hours and yep can you imagine that? NOTHING. as to be expected. Their email for my redemption request stated it can take up to 14 days to process. Not two months or until the end of time. Lies. All lies all games all BS all stalling and complete deceit. I have no idea how in the world these people are still up and running when they so blantently take peoples money with no intentions in ever paying out when it’s their turn to pay out. This cannot be legal. I don’t care what bogus excuse they want to claim I don’t care what bogus excuse they come up with either when they break the news to me on some bs reason as to why I can’t be verified or redeem I’m just waiting for that one next lol what a joke I’m so upset this is literal life ruining people here giving people false ass hope they can actually win something on their fake games and it’s WRONG. I want to get the money that’s rightfully mine or I want every deposit I’ve ever made refunded back to me and I will make sure I throw this in court and I won’t stop fighting for myself and all of their other victims they’ve done this to until their either agreed to pay everyone what they owe them or they get SHUT DOWN and go broke cause that my friend is how that universe stuff works. Eventually the scales will balance my friends. Remember that