While China Eastern Airlines operates numerous flights across the globe, complaint data from our community has flagged several recurring issues related to their services. Common complaints include frequent flight delays, lack of information and communication during delays, and poor customer service. Customers also report issues with ticket cancellations and refunds, as well as uncomfortable seating.
To avoid these issues, we strongly advise customers to check flight statuses regularly and allow extra time in their travel plans for potential delays. If issues arise, contact customer service immediately, document all interactions, and gather proof such as screenshots and receipts to support your case. Additionally, purchasing travel insurance can provide extra protection and peace of mind.
Do you have a dispute or had a bad customer experience with China Eastern Airlines? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to China Eastern Airlines.
Our sentiment meter has detected that China Eastern Airlines complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with China Eastern Airlines, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on February 3, 2026
We have received 0 complaints about China Eastern Airlines over the last 12 months. The graph below shows a monthly breakdown.
Curious about China Eastern Airlines's track record in addressing complaints within the Airlines category? Dive into the all-time complaints data right here!
Helpful experiences shared by verified China Eastern Airlines customers. Search, discuss and connect with other people in our community.
Complaint from Turpin on 04 February 2024 about China Eastern Airlines.
Hello there, it's Jose Turpin Yesterday I had a flight with you, from Bangkok to London with a stopover in Shanghai, the first flight was delayed and when I arrived in Shanghai my second flight to London had already left,... Read more
✅ 10 years experience in successful complaint resolution
✅ We will make sure that your complaint receives the attention it deserves📢
✅ Get help from our community, and help other people to make better choices
✅ 100% verified reviews from real people
