China Chef complaint?

Do you have a dispute or a bad customer experience with China Chef? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

China Chef is a name used by many independently owned Chinese restaurants and takeaways in different towns and countries, so there is no single head office and we hold no phone number, email address or website for it. The right contact details are the ones on your receipt, the menu leaflet or the restaurant listing in the app you ordered through, and a number picked out of a search result may well belong to a completely different China Chef.

Always note the branch address with the date and time of the order, because that is the only way a complaint reaches the kitchen that actually served you. Dishes missing from the bag, or an allergy request that never reached the kitchen? Send it to us and we push your complaint to that branch by email, social media and a printed letter.

Who refunds you depends on who took your money: if you ordered through a delivery app, the refund comes from the app and not from the restaurant, so raise it in the order history there, and if you ordered direct by phone or at the counter, ask the restaurant itself and ask for the manager or the owner. Do it the same evening rather than days later, while the order and the driver are still traceable.

Have the order number, the time, the total paid and photographs of what actually arrived, since a refused refund almost always comes down to what you can show. Refused a refund you are clearly owed? Take it further through our complaint process: we help you set out the order, the fault and the amount, and we bring it to the restaurant directly.

Check the bag against the receipt before the driver leaves: a missing dish, missing rice or a missing sauce is far easier to fix on the doorstep than by phone an hour later, and cold food is worth photographing straight away with the time visible. Then complain to whoever you ordered through, naming the branch address, the order time and the driver arrival time.

If you ordered through an app, the app handles late and missing items and the restaurant will usually send you back there. If you ordered direct, call the branch while the shift is still on. Getting nowhere with the branch? Put it here: other people ordering from that same China Chef can confirm the pattern and add their own case while we take yours to the restaurant.

Report hygiene, undercooked food or a suspected case of food poisoning to the authority that inspects restaurants where the branch is, not only to the restaurant: in the UK that is the environmental health team at the local council, and in the US it is the county or state health department. They can inspect; a restaurant cannot investigate itself.

Keep the receipt, note exactly what was eaten and when symptoms started, keep any leftovers refrigerated rather than throwing them out, and see a doctor if symptoms are severe or last more than a day or two. Allergy incidents are worth reporting the same way: say in your report exactly what you told the staff, and whether it was read back to you.

So far consumers reported 1 complaint about China Chef here, too few to show a clear pattern yet. Our research shows what typically goes wrong at neighborhood Chinese restaurants and takeaways: deliveries later than the time quoted, food arriving cold, missing dishes, rice or sauces, quality that swings from one visit to the next, allergy and ingredient requests that never reach the kitchen, and refunds that turn awkward once the driver has gone.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of China Chef through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem at China Chef can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.