Chemist Warehouse complaint?

Do you have a dispute or a bad customer experience with Chemist Warehouse? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Call Chemist Warehouse customer service on 1300 367 283 for general and pharmacy enquiries in Australia, or send a request through the contact page in the Chemist Warehouse Help Centre, linked in the contact details above. For a problem with an in-store purchase or a prescription, the pharmacy where you bought it is the place to ask first, because the stores are run with pharmacist business partners. Chemist Warehouse in New Zealand has its own website with separate contact details. Have your order number or receipt, the store name and the product details ready.

Online order missing items? Start your complaint here as well, and we push it out to Chemist Warehouse by email, social media and printed letters.

To take a complaint to Chemist Warehouse head office, call 1300 367 283 or send a written request through the Help Centre contact page, and ask for it to be logged as a complaint with a reference number. The head office is in Preston, Melbourne, shared with the parent group Sigma Healthcare, while the stores are run with pharmacist business partners, so say clearly which store or online order the complaint is about.

Put the facts in order: the order number or receipt, the dates, what went wrong, what the store told you and the outcome you want, such as a refund, a replacement or a corrected charge.

Store and head office each pointing at the other? Tell us what happened: other customers who ran into the same problem at Chemist Warehouse can back your case up, and we add your complaint to theirs.

You will usually need proof of purchase for a refund at Chemist Warehouse, but in Australia that does not have to be the paper receipt: a card or bank statement showing the transaction, or the confirmation email for an online order, can also show where and when you bought the item. A faulty product is covered by the consumer guarantees in the Australian Consumer Law whatever a store's own returns policy says, while a change-of-mind return is up to the store, and pharmacies often cannot take medicines back once they have left the counter.

Bring the product and its packaging, and note the batch number and expiry date if it is a medicine or vitamin.

If a Chemist Warehouse online order has not arrived, check the tracking link in your dispatch email, then contact Chemist Warehouse with the order number: online orders are packed and sent by its pharmacies, so ask which store is handling yours and where the parcel is now. For a parcel marked delivered that you never received, ask for the delivery to be investigated and for a refund or replacement.

Keep the order confirmation, the dispatch and tracking emails and screenshots of the tracking page.

Parcel marked delivered and nothing at the door? Set it out through our complaint process: our trained AI opens a case and keeps coaching you on what to send Chemist Warehouse next.

No. Texts inviting you to answer a few questions for Chemist Warehouse and claim free health and beauty products lead to a copied site that asks for a small delivery fee. The aim is to collect your card and personal details, and the text may even look as if a friend sent it.

Nothing has been reported about Chemist Warehouse here yet. Our research shows what typically goes wrong at large pharmacy retailers: online orders that arrive late, short or damaged, click and collect orders not ready on time, refunds refused on items bought in store, shelf prices that differ at the checkout, and prescriptions out of stock or not ready when promised.

Charged more at the checkout than the shelf price said? Be the first to report it: your case opens the record for the next Chemist Warehouse shopper checking a receipt against the shelf.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Chemist Warehouse through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Chemist Warehouse can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.