My complaint:
MORE DETAIL ON THE INCIDENT :
1) I had done one transfer of $2995 on 03022020 to my friend Dipal Bahen Shah. She has accepted the amount in Cashapp however she was not able to find the amount reflected on her bank account even though i got an email trigger from Cashapp saying Dipal bahen shah has accepted the amount.
2) She has waited for 2 weeks and ed me that her bank account does not show the amount i had sent her.
3) On March 21st , i googled for cashapp customer care number and found a number whom i could reach . He claimed saying he is cash app representative and would help me in completing transaction .
4) He then told me to transfer $2995 again to Dipal bahen shah. When i asked him the reason for a re-transfer , he said amount will not be debited from account and nothing to worry about it. Trusting him , i transferred $2995 again but amount was debited again . I got surprised and demanded for explanation for amount being debited . He said he would credit my amount back once i share him ation code. I had no choice but to share him the ation code thinking that i would get my amount back. He then asked me for Dipal’s mobile number and i shared him .
5) He told me to wait as it would take a minute to credit my amount back . But i saw an another transaction of $500 from my account to Dipal and found something is fishy about this guy and felt he was trying to fool me .
6) At this point i requested Cashapp through email requesting for account lockout and removed my linked debit cards from Cash app.
7) Immediately i found $500 transaction was declined and account has been locked by cash app.
8) I called up my friend and realized that she was asked to transfer my amount ( $2995$2995) to another account , but somehow she found it to be fishy and ended the call with him ( so called cash app representative) .
9) Her bank blocked her debit card when they saw illegitimate transactions on her account and informed her to raise request for unblocking her debit card .
10) When she spoke to her bank customer care , they said the two transfers i had done to her account have been blocked and routed back to the source ( CASH APP) .
CURRENT STATUS
1) Both my transactions( $ 2995 on March2nd $2995 on March21st) have been declined and money is struck with Cashapp.
2 ) Now i am left with nothing but relying on you to have my refund at the earliest . I am depending on this amount for my expenditure in this unprecedented times due to lockdown.
I have tried my best explaining the details of 2 transactions. Please help me in processing this request as soon as possible.
If you have any further questions , please do not hesitate to contact me on my mobile number : 2052400698
I hope to get a quick response and fast resolution of my case.
Suggested solution:
I need my money credited to my account immidiately . I have been followingup on the incident from almost a month and no response from any cashapp support representatve.
