On March 6th at 12:46am I sent a payment to my daughter in law’s cash app. She later informed me she had changed her cash app name and no longer had access to her old cash app account or the phone number associated with it. I contacted cash app support and was told to have my daughter in law send an email about the payment from her personal email address. This was done as well, she has not received any response and support keeps telling me the payment was completed in which I’m fully aware of. The support group refuses to place the funds on the correct account or to refund the payment back to me.
The payment should be moved to the correct account as we are advising. The correct cash app name is $kariramirez1.