Complaint: Old Account cant be opened

on 04 March 2021 about Cash App in category Payment Providers

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My complaint:

My phone was stolen. I also dont have the password to my old google email I tried to recover. Cash app wont merge the accounts. I followed their instructions to give all new and old account information yet they say the account for security reasons cannot be accessed.

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Justified complaint?

Suggested solution:

Allow me to show photo ID or some sort of validation to access my account.

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