Complaint: Money missing

on 06 June 2020 about Cash App in category Payment Providers

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My complaint:

I recently contacted cashapp because I sent some money using their services, and the money went missing and the recipient never received it. It is impossible to get a live person to talk to and actually get things straightened out. When you go on the app, it doesn’t even have a phone number or email to contact them for customer support. After doing lost of research I finally found an email in which I wrote and they took 2 days to reply telling me that the money was received by the recipient and I know for a fact they didn’t. They responded like I’m simply supposed to just take their answer and be ok with losing my money. Horrible service.

0 0 vote
Justified complaint?

Suggested solution:

They need to either retract the money, or direct the money to the right account, I even provided proof that that the money wasn’t received.

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