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Cash App complaint: Fraudulent Transaction

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Filed 27 Jun 2020 by MChristy2014

My account was hacked on June 19th 2020 and somebody linked a debit card which was not in my name and never used to deposit any funds on my account in cash app and completely wiped out every penny I had which was $5,706.08 to that debit card. I have been contacting cash app since Friday afternoon June 19th 2020 when this happened at 1 p.m. I have gotten nothing but automated responses telling me that they have closed my account and they cannot give me any further detail as to why nor have I received an email from a representative addressing the fact of this fraudulent cash out of all of my money through this app! I am filing a complaint what the better business bureau and as many other complaint website says I can file due to the lack of customer support because the email that I am getting back in response to my contact support request simply state I have a CLOSED case number of 55116452 because I had not responded within a week. It is completely impossible for them to have contacted me because it had not been a week and still technically has not been a week since this occurred it’s going by standard business days. Even with that the first date I received the email stating I had a closed case number it had been 2 days and those aren’t even business days.I’m getting the runaround and getting back the money that was stolen out of my account and all I want is my money back. I will never use cash app again and I recommend nobody else does either. I’m not the first person this is happened to and I am looking to file a lawsuit against the company which by this point in time could be a class action lawsuit due to so many people having issues with cash app and their lack of customer support and contacting cash app support department.

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