Complaint: Fraud charges against my acct.

on 11 November 2020 about Cash App in category Payment Providers

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My complaint:

I realized on 11102020 that a pending charge of $600 from a $NNSkica through cash app hit my Chase account. I right away notified cash App service and then called my bank to filed a fraudulent claim. I did not authorized this payment. I received several emails from cash app saying there is nothing they can do and to request a refund. It was bluntly clear that this was a scam.

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Justified complaint?

Suggested solution:

At the time that I notified them the payment was still pending. So they could have cancelled the monies hadn't been removed from my bank and transferred to theirs. Secondly their cusromersbservicebsucks as you can't reach a person on the phone and each customer service person is different. You can refer to a order number of the last person you talked to because they do not logged your complaints. There has to be a way that the deposit to the bank can be traced. When you full out your cash app information you must give your banking information with that being said cash app knew where the funds were being deposit. A red flag should have been put towards this transaction with not deposit or withdrawals per cash app. Thirdly, the need to upgrade their software to make it a bit harder for scammers.

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