Cash App complaint: Cash App allowed someone to hack into my account, even with security features.

I had been receiving text messages from Cash App for the last couple of days giving me a 6-digit sign in codes. However, every time I would access my account (not via text) everything seemed fine. I tried to reach out to Cash App to find out what was going on with the messages. That is when I discovered they do not offer Customer Service via phone. It was not until today, February 8, 2021 when I received an email from Cash App that my phone number will be unlinked from my account. I immediately tried to log in using my fingerprint and that was a success, but when I tried to enter my pin it had already been changed. I noticed that I went from a zero balance to a balance over $2,000.00. I then realized that ALL my stocks had been sold and that is where the money had come from. I then tried to cash out in hopes the money would of went to my card that my bank was linked to, but it would not allow me to do so. I literally had to watch the balance go down helplessly. I emailed them right away, I submitted a request for my money back. I filed a police report. I filed a claim with the FTC. I have done and will continue to do whatever I can do to get my money back. This company is not BBB accredited. I have reached out to Square, who owns Cash App, and they have said they are not responsible. I have also learned that I am not the first person who has gone through this, but I would like to be the first person to receive their money back. I am willing to file for a class action lawsuit if needed or seek legal advice if this is not resolved.

I have the cash app name of the person it was transferred to $chowjhon8 and the phone number was 760-912-1681.

I have a police report available upon request as well as any other documents needed. I do not feel comfortable posing anything online as I have already been a victim to fraudidentity theft.