Cash App complaint: Can’t access old accountfunds

Name: Can't access old accountfunds
Item: Cash App
Author: Victoria

Open 19 Jul 2022 110 views Payment Providers

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Filed 19 Jul 2022 by Victoria

I cannot access my old account due too not having the same phone . I have the pin and old card information and I can still not get access and the customer service reps hang up on me.

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Case details

Status: Open
Company: Cash App
Filed: 19 Jul 2022
Desired resolution: They should send the $500 I have I'm my old account to my new account. If not they should let me access my old account. They have my old account locked!
Problem: Locked out of old account with funds
About: payment app account
At stake: $500

Progress

Filed
Company notified
Company replied
Resolved

19 Jul 2022 Complaint filed and published
19 Jul 2022 Message from Bizzy: we notified Cash App about this complaint.

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