Carvana complaint: Will Not Remove My Account and Personal Information (California Resident)

Repeated attempts by me to have Carvana remove my account profile and all personal information has been met with impossibility. Upon using their only means through their Data Privacy Portal, I cannot get ‘verified’ and therefore Carvana will not honor my requestdemand. Calling and chatting with Carvana Advocates is also unfruitful because they just redirect me back to the online Data Privacy Portal.

I am a California resident and have the right to have my information removed and deleted. I wonder if a class-action lawsuit is in order for all California residents who are experiencing the same issue.

Further, Carvana’s general and nondescript reply to deny me any chance of removing my data – and trying to purchase a car – makes any action impossible. Carvana hides behind their emails stating information provided was either false or misleading, andor could not be verified.

Carvana continues to violate my right as a California resident by not honoring my demand to remove and delete my personal data and profile.