carsales complaint?

Do you have a dispute or a bad customer experience with carsales? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

carsales customer service is its Australian-based support team on 13 72 53, and the How do I contact carsales page in its help centre, linked in the contact details above, also offers an online request. Have your listing ID, the email address on your account and screenshots of the ad or messages ready. Finance is a separate route: carsales says finance queries and complaints are handled by Westpac.

Ad, fee or Instant Offer problem to raise? Start your complaint here too, and we push it out to carsales by email, social media and printed letters.

carsales has its head office in Richmond, Melbourne, but carsales says the head office reception does not take customer enquiries, so a complaint goes through the support team on 13 72 53 or the online request in its help centre. Put the complaint in writing, ask for a reference number, and ask for it to be escalated to a team leader if the first answer does not settle it. Keep your listing ID, dates, amounts and every reply together.

Complaint about an ad, a fee or a sale to escalate? Raise it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

To report a suspicious listing or a scam on carsales, contact the carsales support team on 13 72 53 or through the online request in its help centre, with the listing ID, screenshots of the ad and every message from the supposed seller or buyer. Never pay a deposit or transfer money for a car you have not inspected, and check that the details on the car itself match the listing and any history report. If money has already left your account, call your bank straight away and keep the transaction details.

Paid a deposit on a car that turned out not to exist? We help you write the complaint in minutes, with the listing, messages and payment laid out in order.

carsales says car finance queries and complaints are handled by Westpac, so a complaint about finance arranged through carsales goes to Westpac rather than the carsales support team. Have the loan or application reference, the dates and amounts, and any quotes you received in writing. Questions about an ad, a sale or Instant Offer stay with carsales on 13 72 53.

Not if it says carsales policies have changed and asks you to verify your identity or update payment details through a link. carsales has warned that these inbox messages try to move sellers off the site to collect personal or banking details. A 'buyer' who wants you to buy a history report from a site they choose is another known trick.

Nothing has been reported about carsales here yet. Our research shows what typically goes wrong at online car marketplaces: scam listings and fake sellers, deposits paid on cars nobody inspected, cars that are not as described, instant-sale offers that change after an inspection, ad fees and renewals that are hard to stop, and finance questions passed between the site and the lender.

Offer for your car cut after the inspection, or a fee for an ad you cancelled? Be the first to report it: your case opens the record the next seller checks before listing a car on carsales.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of carsales through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with carsales can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.