Capital One complaint: Unreasonable Verification process
Filed 17 Sep 2021 by Patricia
I have had a Capital One checking account for approx 10 years. I frequently receive pre-approved applications for cards that give cashback. In August I applied for a Capital One Venture card because I travel and prefer the miles. I was told that since I had a fraud statement on my Credit Bureau accounts, I would need to verify my identity and SS. They asked for my entire Income Tax Return to verify my SS then told me the form was not acceptable because it said self-prepared. I explained that a friend who had Turbo Tax did my taxes and also had her submit a letter to verify that. I have sent in several Official documents showing my SS to include: DD214; IRS form 1099 and my SS card stub which comes with the SS card. I have applied for a Duplicate SS card which will not be sent in time for this application.
Report
Discussion
0 comments
No comments yet. Been through something similar with Capital One? Start the discussion above.
More Capital One complaints
View all 130Capital One Credit Card Division
Capital One credited a $7,636 check to my credit card account with a $0 balance, resulting in a credit balance…
They wont let me request to withdraw my own money
They wont let me withdraw FROM MY ACCOUNT THERBY STEALING IT
Lost 60000 points because I charged $95 fee on credit card It did not count
$95 fee to have card did not count toward the $3000 I needed to spend I called in to Capitalone…