My complaint:
Capital One closed my account without notice, and will not honor the rewards i have with the account. I rarely carried a balance, paid every month, and they closed the account without notice. I received a letter in the mail and called the same day. They refuse to reverse the decision, saying it’s automated and they can’t do anything. Refused to honor the rewards because the account’s already closed. I have been saving rewards for over two years! I was polite with everyone i spoke with. Logan ID BJP931 would not transfer me to someone who could help me and would or could not offer any solutions to solve the problem.
I feel discriminated against and sick that the rewards I’ve been working for and saving were taken away.
This treatment is unethical and dishonest. Capital One, please make this right!
Suggested solution:
Apply the rewards I’ve saved to my balance or send a visa card with the balance of the rewards.
At this point i do not wish my cards to be reinstated.
