Cannondale complaint: Frame with anodizing defects

Name: Frame with anodizing defects
Item: Cannondale
Author: Wynand

Open 2 May 2022 169 views Bikes

File your Cannondale complaint How does Complain.biz work?

Filed 2 May 2022 by Wynand

A frame I received from warranty has anodizing defects. As a result the (black) oxide layer washes off. Cannondale does not want to admit that this is abnormal and refuses to correspond.

Cannondale complaint: Frame with anodizing defects — Photo Wynand uploaded with this complaint

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Reason

What is wrong?

Your email (optional, if we may ask you something)

Case details

Status: Open
Company: Cannondale
Filed: 2 May 2022
Desired resolution: To receive this frame from warranty, I had to purchase a new crankset, pay for shipping and an administration fee totalling 1210 USD. All together this is about the price of half a new CAAD 12 bike. If the warranty came without such high costs, I would not complain, but since I paid so much to make use of warranty, I feel treated unjustly. The solution is either a new frame or a (partial) refund.
Problem: Warranty frame has anodizing defects
About: bike frame
At stake: $1,210

Progress

Filed
Company notified
Company replied
Resolved

2 May 2022 Complaint filed and published
2 May 2022 Message from Bizzy: we notified Cannondale about this complaint.

See all 4 Cannondale complaints

Discussion

0 comments

No comments yet. Been through something similar with Cannondale? Start the discussion above.

More Cannondale complaints

View all 4

Cannondale most horrible customer service/warranty

I have a 2022 topstone 6 carbon abyss blue… 3 months riding it I have payed to have 5 spokes…

15 Jul 2023

Wearing of drivetrain

Just a month and i noticed my cannondale trail six chain got bent, front sprocket got wear off.. and cassette…

8 Sep 2020

Tango 2 2019 mountain bike

I went to China Camp State Park with 2 friends to mountain bike using my Cannondale Tango 2 for the…

26 Jun 2020

Wronged by Cannondale too?
Make it sting!

Launch complaint