Canada Life complaint?

Do you have a dispute or a bad customer experience with Canada Life? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Canada Life's line for questions and complaints is 1-844-222-2264. Workplace plan members can also use My Canada Life at Work, the plan member website and app, and the contact details in their benefits booklet; questions about investments or an individual policy can go to your advisor, whose details are on your statements, and disability claims to your case manager. Have your policy, plan or certificate number and any claim number ready.

Claim or premium problem to raise? Start your complaint here too, and we push it out to Canada Life by email, social media and printed letters.

To appeal a denied Canada Life claim, start with the decision letter: it gives the reason, and the appeal has to answer that reason. Ask Canada Life on 1-844-222-2264, or your case manager for a disability claim, what it needs to review the decision, then send it in writing with your claim number, any new medical evidence or receipts, and a short explanation of why the decision should change. For a workplace plan, ask your employer's benefits administrator to confirm what the plan covers. If you are not satisfied with the outcome, ask for your complaint to go to Canada Life's Complaints Office.

Disability benefits stopped or a claim refused? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to send Canada Life next.

Yes. On January 1, 2020, The Great-West Life Assurance Company, London Life Insurance Company and The Canada Life Assurance Company amalgamated into one company under the Canada Life name, with its head office in Winnipeg, Manitoba. Policies, plans and claims that started with Great-West Life or London Life now sit with Canada Life, and Freedom 55 Financial is a division of the same company. Canada Life is a subsidiary of Great-West Lifeco Inc. and part of the Power Corporation group.

Yes. The OmbudService for Life & Health Insurance (OLHI) reviews complaints about the life and health insurance products of its participating companies in Canada, and Canada Life is one of them, for products such as life, disability, employee health benefits, travel insurance and annuities. It generally expects Canada Life to have had the chance to put things right first, so keep a record of every call, letter and decision.

Claim decision that other plan members dispute too? Other Canada Life plan members with the same decision can back your case up, and we place yours beside theirs.

Not if the caller wants money or gift cards before a claim can be paid. Canada Life warns that people posing as its representatives, sometimes under the London Life name, call families of people who recently died. It also says it never asks for passwords, one-time codes or sensitive personal details by email or text.

Nothing has been reported about Canada Life here yet. Our research shows what typically goes wrong at life and health insurers: health and dental claims denied or paid only in part, long-term disability benefits refused or stopped, slow decisions while a claim is reviewed, premiums that rise at renewal, workplace plans where it is unclear who decides a claim, and investment or annuity statements that are hard to follow.

Dental claim paid at a fraction of the bill? Be the first to report it, and your case opens the record for the next Canada Life plan member with the same decision.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Canada Life through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Canada Life can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.