ICBC complaint?

Do you have a dispute or a bad customer experience with ICBC? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The ICBC customer service number is 1-800-663-3051, ICBC's toll-free line for insurance, licensing and general questions from outside the Lower Mainland; callers in the Lower Mainland have a local number, and new claims are reported on a separate claims line, both listed on ICBC's contact page linked at the top of this page. Insurance can also be bought, renewed and changed through an Autoplan broker or online. Have your claim number, policy details or driver's licence number ready.

Claim or repair decision to contest? Raise it here too, and we push it out to ICBC by email, social media and printed letters.

To dispute an ICBC responsibility decision, ask your adjuster for the reasons for the assessment in writing, including the evidence it was based on, and tell ICBC in writing that you disagree and why. Send anything the assessment may have missed: photos of the scene and the vehicles, dashcam footage, witness names and contact details, the police report number and a sketch of how the crash happened.

ICBC's disputes and appeals page on its website sets out the routes it offers for disagreeing with a claim decision, so check which one fits your case and quote the claim number on everything. The same approach works for a repair estimate or a vehicle valuation you think is too low: ask for the basis of the figure, and send independent estimates or prices of comparable vehicles.

To escalate a complaint with ICBC, raise it with the person or office handling your matter, such as your claims adjuster or a driver licensing office, and ask for a reference. If that does not settle it, use the complaints section of ICBC's website, which explains how to raise a concern about how a decision was made, and set out the claim or policy number, what was decided, why you think it is wrong and the outcome you want. ICBC's head office is in North Vancouver; the full address is in the contact details at the top of this page.

Claim decision or repair estimate you want reviewed? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply and when to push again.

Yes: the ICBC Fairness Officer is appointed by the B.C. government to look into issues of fairness for ICBC customers in British Columbia, Canada. The Fairness Officer generally expects ICBC to have had the chance to put things right first, so keep a record of every call, letter and claim reference.

Treated unfairly in how your claim was handled? We help you write the complaint in minutes, with the evidence and dates set out.

No. ICBC says it does not issue refunds by text message or Interac e-transfer, so a text with a link to collect a refund is not from ICBC. These links lead to pages made to look like ICBC's site, built to collect your banking details or login.

Nothing has been reported about ICBC here yet. Our research shows what typically goes wrong at provincial public auto insurers in Canada: disputes over who was responsible for a crash, repair estimates and vehicle valuations drivers think are too low, slow injury benefit payments, premium changes at renewal, and long waits for road tests and licensing appointments.

Disagree with the share of blame you were given? Put the first case on the record, so the next ICBC driver with the same decision has a case to point to.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of ICBC through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with ICBC can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.