BurgerFi complaint?

Do you have a dispute or a bad customer experience with BurgerFi? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The BurgerFi customer service number in our data is 561-844-5528, a US line, and the contact page on burgerfi.com is the written route. For an order that went wrong, the restaurant itself is faster than either: ask for the manager on duty while you are still there, with the receipt, the location and the time of the order in front of you.

If you ordered through DoorDash, Uber Eats or Grubhub, that platform holds the payment and decides the refund, not BurgerFi, so open the case in the app first. Refund refused by both the restaurant and the app? Start your complaint here: we help you write an effective complaint fast, drawing on the letters that have actually worked.

Ask the BurgerFi restaurant that made the order first: for a wrong, missing or badly prepared item, the manager on duty can refund or remake it on the spot, and that is by far the fastest route. Bring the receipt or the order confirmation email, and for an order paid in the BurgerFi app or on burgerfi.com use the contact page there with the order number.

Delivery orders work differently: refunds for orders placed through DoorDash, Uber Eats or Grubhub are decided by the delivery app, so report the missing or wrong item there before you contact the restaurant. Refused a refund you believe you are owed? Put the location, the order number, the date and the amount in your complaint here and we open a case file, then keep coaching you on what to send the restaurant and when to take it to corporate.

Note the address, the date and the time of your visit before you complain about a BurgerFi location, because BurgerFi restaurants include franchised sites and a complaint about one restaurant is routed to the operator who runs it. Raise it with the manager on duty first, then repeat the same details in writing through the contact page on burgerfi.com so head office and the operator both hold the same account.

If you slipped, fell or were hurt on the premises, ask for an incident report to be written up before you leave and ask for a copy. Photograph the spot, the floor and any warning signs that were or were not there, and note the names of staff who saw it: none of that can be gathered later.

Complaints a restaurant will not solve go to BurgerFi corporate through the contact page on burgerfi.com and the number in our data, 561-844-5528. BurgerFi International is headquartered in Florida and operates both company owned and franchised restaurants, so always give the location, the date and the order or incident details: without them corporate cannot route your complaint to the right operator.

One thing to know before you chase it: BurgerFi International went through Chapter 11 bankruptcy proceedings in 2024 and restaurants have closed since, so a location, a gift card or an outstanding credit may no longer be honored the way it once was. File it through our complaint process with the location and the order details on it, and we push your case out to BurgerFi by email, on social media and in printed letters.

So far consumers reported 2 complaints about BurgerFi here, too few to show a clear pattern yet. Our research shows what typically goes wrong at fast casual burger chains: wrong or missing items on pickup and delivery orders, long waits and food that arrives cold, app and promotion prices that do not match what is charged, safety and hygiene problems on the floor such as wet or cluttered areas, and staff who wave an incident away instead of writing it up.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of BurgerFi through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem at BurgerFi can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.