While BurgerFi is known for serving high-quality burgers and a positive dining experience, complaint data from our community has flagged several recurring issues customers have faced. Common complaints include slip and fall incidents within restaurant premises, often due to wet or cluttered floors. Other issues involve inadequate responses from staff when these incidents are reported.
To avoid these issues, we strongly advise customers to be cautious and alert while moving around the restaurant, especially in crowded or recently cleaned areas. If an incident occurs, report it immediately to the staff and document the circumstances, including taking photos if safe to do so. This evidence can be crucial in supporting your complaint or claim.
Do you have a dispute or had a bad customer experience with BurgerFi? Report it through our hassle-free complaint form to warn others and maximize the chance of resolving it.
We will make sure that your complaint receives the attention it deserves by reaching out through: social media, emails, paper complaint letters, contact forms and other tools at our disposal. We also have an active community with people who might be able to give you some helpful advice.
Just looking for information? Search through all complaints we have received related to BurgerFi.
Our sentiment meter has detected that BurgerFi complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with BurgerFi, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on October 31, 2025
We have received 0 complaints about BurgerFi over the last 12 months. The graph below shows a monthly breakdown.
Curious about BurgerFi's track record in addressing complaints within the Fast Food / Delivery category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of BurgerFi. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of BurgerFi by calling 561-844-5528. If you want to reach out to BurgerFi through their own website, you can use their contact form.
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Helpful experiences shared by verified BurgerFi customers. Search, discuss and connect with other people in our community.
Complaint from Staceylu24 on 22 July 2024 about BurgerFi.
Good morning, my name is Stacey Hairston. I’m emailing you in reference to my first experience at your burgerfi location in Lake Mary Florida. My fiance and I ate dinner there Sunday evening. When my fiance ordered his burger he... Read more
Complaint from Taraelaklouk on 29 December 2023 about BurgerFi.
On Monday 12-25-23 fell at the burgerfi restaurant at RDU airport in Raleigh NC. The floor was we and there was no caution sign put. After we finished out meal trying to throw the trash away. No... Read more
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