Burger King complaint: Really bad service

Today I went to burger King 2102023 close to where I live 287 hwy and Sublet in Arlington tx. I decided to give them another try because I have always loved the service that I have received at other burger King places I have been too but at this particularly location the service has been so bad now I see why this location hardly has any business. The manager can barely speak English that you can understand and I guess he can’t hear that well because I went through drive thur and I gave him my order before I left I saw that my order was wrong so I had to go inside and I finally got him to understand what my order was after having to wait for about 7 minutes because he was working on helping people out at the window even after I told him that my order was wrong. The other employee at the counter wouldn’t help me because she didn’t take the order which I don’t understand why that makes any difference at all, she has a job to do and she wasn’t even trying to make any effort to make my order right and manager can’t even make his employees listen to him. By the time I finally get him to help me my order has gotten cold and I get home and checked my other burger since it was really easy just a basic whopper with cheese with everything on it and even that was wrong there was no cheese. I was so upset about the whole experience that I had said that I wasn’t ever going back. This was my first experience and yesterday on the 10th of February I said that I would go inside to make sure that I couldn’t get a wrong order, so me and my grandson walk in and I don’t even get a hold on I will be right with you. This manager doesn’t say anything to other employees to work the counter and help me so I waited and I waited for more than 10 minutes and this manager again is just concerned about the drive thru and not paying customers at counter was going to get any help anytime soon and never got response from him. I can’t provide a receipt because I never got any service at all. If this is the new burger King you better start looking for other employment because this company is not going to stay in business long. I know that I will never go back to this location ever again.