Filed 11 Feb 2023 by DEVON
I went to the orillia Ontario Burger King located at 269 memorial ave. Orillia ON Canada L3V 5X9 for lunch today and ordered an impossible whopper combo. When I got home and finally around to eating I took a bite to find out it was a regular meat whopper. I do not eat meat and have not for a very long time. This was very disturbing to me. I tried to call the branch to report this issue to ensure it does not happen again. They did not answer the phone after several times calling. I decided to drive back to the location to let them know about the mistake. I wanted nothing more than an apology and reassurance this would not happen again. When I spoke to the manager she told me that it was an impossible whopper and that she had bagged it herself. She then said I would have to have the burger with me to prove otherwise. I went home and retrieved the burger, wrapper, bag and receipt from the trash and returned to the store. When the manager saw this she then changed to insisting that I ordered a normal whopper not the impossible whopper. I have been a vegan for over a year and would not order a meat burger furthermore, I repeated my order to the person taking it twice to make sure. It is a serious issue to feed meat to someone that does not eat it and it is just as big of an issue that your managers at the store can’t admit their mistake and offer a simple apology. The manager was rude and arrogant and I will never eat at a Burger King again because of her. Furthermore, I will be ensuring that none of my friends or family eat there as well. I hope this issue is taken seriously by you.
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