Bungie complaint?

Do you have a dispute or a bad customer experience with Bungie? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

Bungie support runs through the help section on bungie.net rather than through a phone line: you raise a ticket there, sign in with the account that has the problem and follow that same thread instead of opening new ones. Include your platform, your Bungie name with its four digit code, the exact error code you saw and screenshots or a clip, because a ticket without those goes back and forth for days.

Any phone number presented as Bungie support in a search result or a social media reply is not theirs, and handing account details to a stranger is how accounts get stolen. Account suspended and the appeal turned down? Start your complaint here: we open a case and coach you on what to reply, when to push and how to escalate.

Appeals go through a support ticket on bungie.net, not through social media: give the account, the platform, the date the restriction appeared and the exact wording of the message you see when you try to play, then ask which policy was applied. Restrictions range from a temporary competitive lockout to a permanent account ban, and the reason given is often minimal, so keep the request short, factual and specific.

Do not start a second account while an appeal is open, since that usually counts against you. Permanently banned from a game library you paid for, with only a one line reason? Start the case with us: we open a case and keep coaching you on what to send next and when to push again.

Refunds are handled by the storefront you paid through rather than by Bungie: a purchase made on Steam, the PlayStation Store, the Microsoft Store or the Epic Games Store is refunded under that store's own policy, and the request is made in your purchase history there. Only something bought directly from the Bungie store is the studio's own transaction.

Keep the order number, the date and the amount, and if content never arrived after payment, say exactly which item and which platform, since that is what an agent needs to trace it. Store pointing at the studio and the studio pointing at the store? Take it through our complaint process: we push your case to Bungie by email, social media and printed letter.

Secure the platform account first, because a Bungie account sits on top of a Steam, PlayStation, Xbox or Epic account: change that password, switch on two step verification there and check which email address is linked. Then open a support ticket on bungie.net from the linked email address with the account details, the date you lost access and anything that shows earlier ownership, such as purchase receipts.

Keep two factor authentication switched on afterwards and keep the linked email current, because recovery becomes much harder once both are out of date.

So far consumers reported 1 complaint about Bungie here, too few to show a clear pattern yet. Our research shows what typically goes wrong at studios running live service games: accounts suspended or restricted with little explanation, purchases and in game currency that do not appear after payment, servers and error codes that block play at peak hours, progress or unlocked items lost after an update, refund requests bounced between the studio and the platform store, and support tickets that sit unanswered for weeks.

Search the cases below to find one like yours.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Bungie through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Bungie can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.