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Boost Mobile complaint: Delivered to wrong address

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Filed 26 Apr 2024 by Kimberly

I purchased a phone through Boost Mobile and immediately after purchasing I realized that my address wasn’t current went on to ups.com to change my address not once but four times for UPS to still deliver it to the old address. Once the phone was delivered there was three to five thunderstorms and I knew that the phone had been damaged at that point I called both boost and UPS to figure out why it was delivered to that address and UPS said that the seller restricted a change of address and they had to deliver it to the address that was on file. I wanted a new phone because I do not want a phone that had been sitting out in the rain and boost told me they had to conduct an investigation I called to get the verdict of the investigation that I had to file a complaint with UPS. UPS told me it is not their responsibility because the seller would not allow them to deliver it to another address. I have a phone that I want to return that has never been taken out of its original delivering package and get another one sent to me because I cannot go online and purchase another phone at this point I have hung up on several times by the managers because I cannot get my matter resolved please help me because the phone I am currently using is about to go out it will not hold a charge and it keeps cutting out the screen all I want is a phone that I had purchased 2 months ago to be sent to the right address

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